1. Site overview
It’s me again with another review of another custom paper writing service. It’s called EssayAssist and let me tell you that it’s not the worst paper writing service that you can get online. In short, it’s decent but needs significant improvement, nonetheless. Let’s consider and analyze it in more detail, as usually.
I like the design and choice of colors for this website. It’s light and not too bright, which is already good sign because I really hate too bright colors. This website is not the case here, it features user-friendly design and provides all the required information about the service that you might need before and after the purchase.
In particular, here we can see the price calculator that will calculate the price for your order and follow you through the process of making the order with these guys. As usual, all the policies, including Refund and Revision policies are hidden in the lowest section of the website (it’s common practice, but it does not mean that it’s really good).
2. Customer support
Not the best one, let me tell you that. Why? Despite the fact that they are really responsive and fast (like, for real), they care less about being friendly and helpful. Here’s a screenshot of my chat with Phoebe:
So, as you can see, in spite of the fact that Phoebe was really fast with her responses, she was rather robotic in her communication with me. I don’t know about you, guys, but I don’t actually like when a person replies just “Yes, we do” on my question “Do you have discounts for the first order?”. Next, she started telling me about price calculation instead of discounts and only a couple of minutes after that she replied that she could provide me with 5% essayassist discount code.
In total, instead of replying fully to my question in a friendly manner, she has been telling irrelevant info for 2 minutes and eventually replied. With just a couple of words. If you like that style of communication, go for it. But I’m not really a fan of this.
That’s why, I’d rate the Support Team 3 out of 5.
3. My experience
Gladly, my overall experience was rather ok, gotta admit that. The writer of these guys has shown above-average performance. I was just ordering a couple of pages with analysis of a song that I chose (don’t ask me, why did I need it); the writer did not ask for clarification and was not really cooperative but he has completed his job rather well and eventually I got C+. More than enough for me.
4. Order form
Clear, concise and comprehensive. You won’t find anything confusing or difficult to include while making your order. It just asks you to include all the relevant information about the order and pay eventually. Simple as that.
It’s also nice that they’re offering an array of extras for rather affordable price. This also includes different categories of the writers. More experienced writer will cost you more; therefore, I’ve just ordered a regular writer because I’m cheap like that.
Anyway, it’s a good order form that gathers all the info and transfers you to the payment page. Payments are processed by PayPal by the way (so be ready to use an existing account or create a new one).
5. Discounts and prising
There’s no relevant info about their discounts. Or maybe I’ve just missed something. From my experience, I can tell that they can offer you 5% discount for your first order. Still, it’s unknown, whether they provide any other discounts. So let’s assume that 5% for the first order is the only thing you get there.
The prices of these guys are average on the market and are quite affordable for various budgets. You can even get a High School paper with 14 days deadline for $8.99 per page, which is one of the cheapest options on the market or go for $49 per page for urgent paper.
Don’t forget about the extras mentioned in the previous section of this essayassist review. The prices are also average, so these extras are definitely not overpriced. However, I’m not sure if the VIP service includes SMS notifications like it does on other paper writing services.
In short, the company offers unlimited revisions for the paper. However, you’ve gotta submit the revision request within 10 days after the order’s delivery/approval. Did not have to use it myself, but I like the fact that you can have up to 10 days to check everything and revise the paper for free.
7. Final quality and writer`s proficiency
As you remember, I’ve used the services of regular writer and was not really dissatisfied with the paper. Obviously, I did not expect much from him; however, he got me a C+ for the assignment. After checking the paper by myself, I’ve noticed several typos, grammar and spelling mistakes along with some stylistic issues that did not look right for me.
Therefore, regular writer can get you an above-average paper. In this regard it’s worth assuming that more expensive writer will get you a better grade, if you’re highly interested in it.
8. People talking
Both Sitejabber and TrustPilot reviews are full of positive feedbacks from the clients all over the world. Look at the screenshots below and see for yourself.
However, at the same time, there’s not many reviews on both these platforms for a company that was originally set up in 2008. It’s been almost 10 years now and they’ve gathered 19 feedbacks on SiteJabber and 41 on TrustPilot. Seems suspicious, right?
Therefore, it’s up to you whether you want to trust these reviews or not. To me, there’s not enough feedbacks to prove their credibility among other buyers. Nonetheless, they did a decent job for me, which is more important.
9. Loyalty program
These guys offer you the standard referral program. Once you create an account on this website, you’ll be given a referral code that you can send to your friends. Each time a friend makes an order using your referral code, you’ll get 10% of his/her order. This sum of money is stored on your account and can be used either as a discount for your future papers or withdrawn to your PayPal account.
So, there’s a possibility for you to earn something there, which is nice.
10. Pros and Cons
- User-friendly and informative website;
- Affordable prices;
- Wide array of extras;
- Decent writers that provide above-average papers;
- Solid referral program;
- The Support Team is unfriendly and can hardly be called helpful;
- No discount policy for long-term clients;
- You gotta pay more if you want a better paper;