1. Site overview
Is BestCustomWriting legit? Smiling students and ridiculous safety seals on the homepage want you to think so, but I’m here to prove otherwise. While the company doesn’t claim to be US-based, they promise transparency. Still, they don’t want you to focus on the fact that the website is operated by Steadi LTD based in Bulgaria.
The website is user-friendly and intuitive, and the prices are low, but don’t let them fool you into trusting this company.
2. Customer support
Some Best Custom Writing reviews complained about poor customer support experience, and I can attest to that. True, the agents were usually quick to answer. Still, most of their replies were useless, and they stopped responding to my messages once I requested a free revision.
3. My experience
A smooth ride that turned into a shipwreck – that’s how I would describe my experience with BestCustomWriting. Everything went well until the moment I got my paper and requested a revision.
What should have been a work of a couple of hours, turned into a drawn-out argument and soured my feelings about this company. I would recommend it to people who have money to waste and don’t care about their grades.
4. Order form
The short and sweet order form is the best thing about this company. It requires minimal input and takes a minute to fill in. Aside from the basic fields for the deadline, academic level, and type of assignment, I found two fields for writer preferences. Selecting one of the Top 10 writers for my essay nearly doubled the price, so I quickly unchecked the box. I couldn’t use the Preferred writer option either, because it was my first (and last) order.
By the way, you can fill in the info without creating an account, but you will need to provide an email to complete the order. Alternatively, you could also log in via Facebook, though I wouldn’t recommend it for privacy reasons.
5. Discounts and pricing
It feels like every minute I was on the website, I got a new BestCustomWriting discount code. First, I got an offer for 30% off, then another for 13% off, and finally a 20% discount for my first order. It might be an effective sales tactic, but it felt like the company was desperate for new customers.
Meanwhile, the prices weren’t that high, to begin with. High schoolers get the lowest rate of $8.01, while college students have to pay $11.77 per page. For PhD-level writing, you would have to pay $13.01 per page. All prices are valid for the deadline of 14+ days. These are some of the lowest rates I’ve seen, but you get what you pay for, so don’t expect outstanding quality.
I got into an argument with my writer over the revision. I wanted them to polish some passages and add more evidence to support the main argument. However, the writer wanted me to pay extra for this work. I had no desire to spend more money or wait for a dispute resolution, so I did the job myself.
As usual, you don’t get a refund unless you go through the revision process. And you only have three days to complain about poor quality if you want to get your money back. I suggest sending a refund request as soon as you get your piece if it doesn’t meet your expectations.
7. Final quality
I got B+ for the essay I ordered. Before you think BestCustomWriting did a good job, remember I had to rework half of the paper on my own. Considering I added a couple more reliable sources, proofread the piece, and removed redundancies, I should get most of the credit for the grade. If you aren’t willing to waste more time on the piece you get from this company, don’t expect high grades.
8. Writer’s proficiency
Considering the low prices, I wasn’t surprised the essay was far from perfect. The company claims their writers are English native speakers and experts in their fields. I guess I was unlucky enough to get their worst team member.
I’m pretty sure I got an ESL writer with no experience or knowledge on the topic. Their research didn’t go beyond Wikipedia and blog posts, and it showed.
9. People talking
My BestCustomWriting Reddit search returned a fun thread named “Website writes college papers for students. Employees can’t write for shit.” Comments were rather scathing about the company’s inability to write quality copy for their website.
Surprisingly, I found multiple glowing BestCustomWriting reviews on Trustpilot. Though some of them sounded fake, many looked genuine. However, SiteJabber users were less kind. The two negative reviews I found there were almost enough to stop me from placing the order, but you know I’m too curious for my own good.
10. Loyalty program
BestCustomWriting offers 5% to 15% discounts for regular customers based on the number of pages ordered. Twenty pages make you eligible for the minimum discount, while 100+ pages will get you 15% off all further orders.
There are also volume discounts for individual orders ranging from 5% to 15%. And the funniest offer I found was a 25% discount for the second order that makes it even cheaper than your first one at 20% off.
11. Pros and Cons
- Short and sweet order form
- A wide BestCustomWriting coupon selection
- You get what you pay for: the writing quality is very poor
- If you want a free revision, be prepared to argue your case
- Discount pop-ups quickly become annoying