1. Site overview
Today I decided to talk about my experience and write a papersowl review. However, I can’t say that it was a good experience.
The site does not look convenient or attractive — design in bright blue and dark blue colors is annoying and distracting.
The site navigation is user-friendly, but some sections are hidden.
2. Customer support
I liked that web developers did not miss such an important detail as a live chat. Many services do not have it, which is often very inconvenient.
Agents respond very quickly. However, during the conversation, the operator talked as if it was necessary to finish the conversation as soon as possible and gave short answers.
Usually, the customer support department is friendly and try to make a customer using their services. But not in this case.
3. My experience
Each client is worried about many factors before placing an order. I was also worried when I needed a quality paper.
4. Order form
On the main page, there is a large button “Order Now”. By clicking on this button, you can fill out a simple order form.
It is necessary to add all the details and instructions to the order. It is also possible to choose a writer according to the level of professionalism (All writers, Premium or Platinum).
When the form is completed, the next step is the choice of the writer. Writers offer their services, and the client can see the price that the writer sets.
5. Discounts and pricing
To my disappointment, I did not find a price list on the site. You can check the price only when you select a writer for your paper. And another unpleasant moment was that the service did not have a discount system.
I decided to clarify this issue with a support agent, as I thought that I could miss this information on the site.
But, unfortunately, when asked about the prices of the service and the cost per page, for example, an essay, I received an answer that there was no fixed price.
I asked another agent about the discount system, but the answer surprised me even more. The client can only receive a 10% discount on the next order if he places it within 3 hours after the first order.
I must say that the terms and conditions of the service are very poorly described. Information on revision policy is spread out over several paragraphs.
I clarified this issue with the customer support agent and received the answer that revision can be requested for free and as many times as the client needs.
By the way, after reading the information on the site, I realized that getting a refund is not as easy as Jane answered me. This is a very long process, and the service does not guarantee a return.
If you want a refund, the Quality Assurance Department will review your case, and they will decide whether to return the money to you or not.
7. Final quality
When I received my paper, I could not understand only one thing. What did I pay for? I sent a request for revision twice, but nothing changed. I also asked to check the paper using the papersowl plagiarism checker. I was assured that the work was of high quality.
But when I checked the level of plagiarism using another program, it turned out that the uniqueness of my paper was only 38%. I was very disappointed.
8. Writer’s proficiency
Of course, the service guarantees that they hire real experts. However, after reading reviews on other sites, it turned out that this service was only a clone of the EduBirdie service.
I decided to check. And I noticed a clear similarity in the design of the site, and the team of writers. Is it a scam?
9. People talking
As I mentioned earlier, the reputation of the service is not the best. After reading papersowl.com reviews on the official website, I found only good reviews. But since I do not believe reviews on the official website, I decided to check the reputation beyond.
After reading papersowl reviews on different sites, and even checking the papersowl Reddit results, I saw that there were both positive and negative ratings. But I also realized that the opinion of many users was the same – it was the EduBirdie clone.
10. Loyalty program
The service does not offer any loyalty program. There are no special offers for returning clients. Only a 10% discount for the next order if it is placed within 3 hours after the first one.
11. Pros and Cons
My experience has allowed me to notice such pros and cons of this service:
- Live chat with helpful agents
- Free revision
- The order form is simple
- Awful quality of paper
- No discount system
- Clone of the EduBirdie site
- No pricing policy
- Complicated Terms and Conditions
- Bad reputation