Customwritings Review [2020 upd] | Scam or Legit Service? | WPS

by Will Martins/ Updated March 2, 2020
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1. Site overview

2.7 out of 5.0



Hello there, today I would like to review one of the oldest custom writing services – Being on the market for over 13 years (and this is confirmed by my research), it is one of the most technologically advanced writing services on the market. But is it as good as it seems? 

The website is simple and contains all information about the company and services they provide. They do have a calculator, samples and a free plagiarism checker.

However, it doesn’t always show the correct result. Sometimes, it detects plagiarism even in 100% original texts. Probably, in this way, the company wants to convince the customers to use their service. Is CustomWritings a reliable service? – A good service would not use such dirty tricks!

Customwritings price calculator plagiarism

So, what do we know about this company? 

  • The company is registered in the UK and their support offices are in Ukraine and Latvia;
  • The company is on the market since 2005 and a quick search shows that their domain was registered on Oct. 10th, 2005.
  • They clearly tell you that they hire writers from all over the world BUT if you want to have an ENL writer, then you just have to pay additionally, because ENLs have higher salary expectations.

But is CustomWritings scam? I cannot say for sure, but the quality of the paper will set things right. about us page whois lookup

Finally, they have a really good looking mobile app. Too bad it’s for iPhone only. app

My final grade for the site user-friendliness will be 4 out of 5.

2. Customer support contact pageCustomwritings support

Unfortunately, all writing services have their weak spots and this one is not the exception. Customer support is the Achilles heel for CustomWritings:

  • They offer 24/7 customer support neither in chats, nor on the phone!
  • An average reply speed in messages is about 20-30 minutes, which can make your experience with CustomWritings a nightmare

Sorry guys, but you will be getting only 1 out of 5 for your support. Customers deserve better support.

3. My experience

My experience was not as good as I expected. I placed 7 orders with them and the average grade they delivered was a C. Given that I did not pick any extras, the value they deliver for such money is tremendous.

Most writers I got assigned were not the native speakers, and they barely had a solid background in the required field of studies. The research was not done well, and some sources were either non-credible or outdated. 

To summarize, the experience was not really good. I had to proofread all papers and personalize the content in order not to fix the whole bunch of mistakes they had made. Useful tip: edit all papers you get with your own words OR choose the Preferred writer to have the same quality consistently! Besides, CustomWritings prices are above average.

4. Order form

The order form is quite intuitive and allows you to place an order within a few minutes. Unlike most competitors, CustomWritings offers a very limited number of extras.

  • Advanced writer will cost you 25%. According to a description, this should be a good writer with high ratings in your field of studies. The company does not mention that it’s a native speaker, so be ready for an ESL writer;
  • ENL writer will cost you 30%. I do not mind this extra for the following reason – at least they are honest that for $10-15 per page you will have an ESL writer. If you want to get a native speaker, be ready to pay him more. Can be a good option for grammar-sensitive people;
  • The writer samples will cost you $5. I can’t understand why I should pay money to check the quality of my future writer. 
  • Copy of sources will be $14.95. Many companies charge customers per source, which can be quite expensive for big orders. In this case, paying 15 bucks can save you a lot of money as well as put you on the safe side;
  • Progressive delivery will be another 10%, which is the industry standard. CustomWritings offers this feature for deadlines over 5 days. order formcustomwritings order form writers

5. Discounts and pricing

The prices are not the lowest, but still can be called reasonable. Prices start at $10 per 1 page of a High School level and go up to $48 per page for an urgent PhD order.

What I really don’t like about their pricing is that assignments on technical subjects cost 20$ more. None of the other services requires a higher price for specific orders. That’s not fair!

The discount policy is quite clear – the more you pay, the more you get off. Once you order for more than $500, you will get 5% off. >$1000 will be 10% off, and >$2000 will bring you to 15% off. Unfortunately, there’re no CustomWritings coupons.

Customwritings pricesCustomwritings prices samplesCustomwritings complex discount code

6. Revisions

Revision policy is quite plain – you have 7 days to send the paper for revision after approving your order. In case of choosing Progressive delivery or ordering dissertations, the revision deadline increases up to 21 day.

Make sure not to change the instructions! You will have to pay additionally for such fixes.

My experience with revisions was quite unpleasant. I always spend my time providing clear comments, because it’s better to do this once rather than wasting your time over and over again when a writer does not give a damn about your instructions.

Basically, it took CustomWritings’ writers 2-3 revisions on average to deliver the work of a desirable quality. 

7. Final quality

As I said before, the final quality was not good. The grades I received were lower than I expected. By choosing a regular writer you can expect to get a C. If you need something better, try to experiment with Advanced and ENL extras. Maybe, you will get a B, or even an A.

8. Writer’s proficiency

My regular writers were ESL. The writers definitely had no idea about what constitutes proper research, so I was very unpleased with their content. As for grammar, try to acquire a habit to be your own proofreader and editor or the papers from customwritings will bring you nothing but a C. 

9. People talking

I was not surprised to see so many negative CustomWritings reviews online. Even the most credible sites like SiteJabber and TrustPilot portray CustomWritings as something evil. I didn’t take any CustomWritings reddit reviews seriously, and that was my mistake. 

The online reputation on SiteJabber and TrustPilot is quite bad and my experience proves that people talking the right things. 

It’s also worth mentioning that the writers’ site belongs to CustomWritings. You can check on their writers’ actual wage there. It seems like they are pretty close to what CustomWritings stuff tells.

BONUS Content:

CustomWritings is one of the many sites belonging to ONE Freelance LTD. They have a huge network of sites with different prices and specializations:



Customwritings reviews at sitejabberCustomwritings reviews at trustpilot

10. Loyalty program

Basically their only loyalty bonuses are the discounts. The more you place, the bigger are the discounts. I have not found any referral program or affiliate program information on their site.

11. Pros and Cons

To summarize this custom writings review I’d like to say that this service is a good option for students with limited budgets who don’t want a high grade. In case you want at least a B, try a different service. 


  • good discount policy


  • Bad online reputation (especially in 2006-2008)
  • Prices are above average
  • Mobile app only for iPhone users
  • Most of the writers are ESL 
  • Slow customer support 
  • False plagiarism reports!

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