1. Site overview
Hello and welcome! Today I am going to review quite an ambiguous writing service BestEssays.com. Being one of the oldest players on a market, BestEssays certainly requires my piece of attention. But is it really that good that customers are using it for years? Is Bestessays legit? Let’s find out.
The site is quite neat and user-friendly. Purple is not exactly my color, but let’s just deal with it. Some pages are not working, though the pug is really nice. I found it difficult to find a Money Back Guarantee and Revision policy. If the writing service tries to hide this information from their customers, it’s a first sign that something is going wrong.
The site has a comfy calculator and useful instructions on how to use the platform. On the good side, they also have samples of some information about the company. On the bad side, the information seems to be fake. I did a small research on BestEssays and found out that their domain was registered in 2003, whereas they claim to have started their business in 1997.
I would have believed in this story if they hadn’t mentioned that in 2000 they got the first 1000 customers registered in their system. So, BestEssays, maybe you can tell me how you managed to register your customers without having a site? In addition, they claim to have started wor
king with Australian and UK writers in 1999. Are you joking me? People did not do much online freelancing in 1999. “In 2004, online customer account was created at Bestessays.com site, and since that time all customers get an opportunity to track their orders online and communicate directly with their writers” – this is called a website, not “an online customer account”.
Are you from the past century or what? It still does not answer my question on how you managed to acquire your customers online without having a site!
And the last piece of BS I discovered is the origin of their site. BestEssays claims to have a support office in Reston, Virginia. They also claim to have 30 customer support agents, not saying about managers. The average support salary in Reston is $38k. https://www.glassdoor.co.uk/Salaries/reston-customer-service-manager-salary-SRCH_IL.0,6_IC1130404_KO7,31.htm?countryRedirect=true).
This means that BestEssays pay over $1 million to their support staff only. At the same time, they pay their writers $2 per page! Once again, BestEssays pays their writers 2 fucking bucks pers page! Their affiliated website for writers is essaywriters.net.
Would you ever believe that they pay over $1 million to their support and only $2 per page to their writers? This is what modern slavery looks like, guys.
To summarize, the site is okay and seems to be credible, but it literally lies about everything to you. 1 out of 5.
2. Customer support
Is customer support at Bestessays.com reliable? It’s just a piece of garbage. First of all, their chat did not work at all! I was clicking their chat icon as a madman and nothing happened.
Speaking about their $1 million support, the average reply speed to my message was 39 minutes!!! I sent my first message at 12:32 PM and they replied to me at 1:11
Another 1 out of 5 from me. You guys are on your way to become TOP-1 worst service!
3. My experience
Despite my initial disgust with the service, I placed a 1-page paper under different credentials just to see the quality of their work. I do understand that I picked the cheapest option and paid $21.99 for 1 page within 10 days, but this should not be an excuse for delivering a complete gibberish to me.
Honestly, I could not understand what the writer was trying to do, but English is certainly not his/her first language. Screw that, the writer did not know the difference between Austria and Australia. To make a long story short, I asked for a full refund. How surprised I was when their “manager” was begging me for a second chance.
When I said NO, wanted to offer me a 50% refund. I told him that I will contact the bank and post the Bestessays review online, after which he started threatening me with contacting my school. Is Bestessays.com scam? Definitely, yes. I will never ever use their service. Their quality is not better than that pathetic customer service.
4. Order form
The order form is alright and intuitively simple. On Step 2 you will need to pick the academic level and extras.
They also offer Standard, Premium and Platinum quality. Basically, these features differ by the quality of the writer. According to BestEssays, you may get a Ph.D.writer and better service for $2-5 per page more.
But wait for a second, it’s not over yet! They offer you a full bunch of additional features “to improve your experience”. Let’s review them one by one.
- TOP 10 writer will cost you another $11 per page. Just imagine, even if they pick you a Ph.D. writer, you can make it even better by choosing TOP 10. Lol, you fucking pay $2 per page, what TOP 10 and Ph.D. writers are you talking about? Shame, shame, shame!
- VIP support for $9.99. Of course, having US support is a costly enterprise, pay 10 bucks more to get the ultimate customer support experience;
- Proofreading by an editor is another $5.5++. Master and Ph.D. writers cannot edit their own papers, right? *sarcasm*
- Plagiarism report starts from $4.4 and may go up to infinity. Like a good condom, the BestEssays.com plagiarism report protects you in the most private situations. Stay safe, my dear friend! (please don’t buy this garbage for God’s sake)
VIP Package service will be another $15.89 or more. This bundle includes VIP support and TOP 10 writer. Now I am really confused; UK writer will be another 10% on top of your order price. Be the elite customer, order papers written in cockney! *sarcasm* I assume their British writers work for 2 pounds, not dollars, per page
5. Discounts and pricing
BestEssays have a clear discount policy. You are getting a 15% Bestessays discount code if you place your first order, but if you sign up for their promotions, they will give you 17% off. Pretty good, isn’t it? But let’s look at their pricing.
BestEssays.com prices are high! Like I really mean it. They start from $21.99 for the paper done within 10 days. The prices go up to $61 per page delivered within 3 hours. And this is what they call “affordable” prices.
I think that this price discussion is useless here because their pricing does not correlate with their writers’ wages. Basically, you don’t know what you will be paying for.
They do not post Revision Policy on a website, so I had to contact their support for clarification. BestEssays give you 14 days to send the paper for revision if it’s a regular paper and 30 days if it’s a dissertation.
The paper I received could not be revised, it needed to be re-written by someone proficient. Therefore, the Revision Policy will be your enemy in problematic situations.
7. Final quality
The bad, the worse, the worst. I don’t know if they hire all writers for $2 per page or it was one of their bad writers who complained about low salary (but the fact that they value even the worst writer’s work at $2 per page casts a shadow on BestEssays as a trustworthy employee).
8. Writer`s proficiency
As I said before, the quality I received was not nearly close to what I was looking for. A person did not have the required academic background (despite the BestEssays’ claim that they hire Master and Ph.D. level writers). Neither was he/she knowledgeable in proper grammar and punctuation. Staying away from their writers will be your win-win strategy.
9. People talking
If you thought that I am not fair about BestEssays’ support and writers, check the reviews yourself. Don’t trust fake reviewing services:
THESE ARE ALL SCAMMY REVIEWING SERVICES!
Just do a small research and go through credible sites like SiteJabber and IHateWritingEssays.
BestEssays has around 50% negative feedbacks on SiteJabber.
10. Pros and Cons
Frankly speaking, I have no idea what pros to write, because Bestessays.com is a bullshit platform.
- User-Friendly website and cute design, but only if you are a fan of purple.
- High prices.
- The support team consisting of slow turtles.
- The worst paper quality I have ever seen.
- It is a must to purchase additional features if you don’t want to get complete bullshit.
- Fake Bestessays.com reviews on the net.
It is possible to continue this list till the cows come home, but I don’t want simply wasting my time on this lying service.