1. Site overview
Mycustomessay.com website looks nice with this light purple color and animated images on the home page. Besides, the data is well-structured and easy to read. At the end of the main page, you will see sections with information about their services, and a blog with tips on paper writing.
The writing company creates a positive first impression, and the MyCustomEssay reviews on different websites encourage students to place an order.
But is MyCustomEssay reliable? Will you get a promised professional help? In this review, I will share my experience and tell the truth about them.
2. Customer support
After examining the platform, I had some issues and decided to contact the support team via live chat to get answers. It was a typical online messenger, where I had to provide my name, email address, and the question to start a chat.
Having done it, I waited for more than 4 hours, and no one answered me! I wrote an email, but the situation did not change. There seems to be no support team, or it is available for a few hours a day.
3. My experience
Perhaps the main question that interests you, “Is MyCustomEssay scam?” Fortunately, not. It is a real writing company that did my 3-page article review with a 4-day deadline. Moreover, I got it on time, but the quality left a lot to be desired.
I found grammar mistakes and typos, and the structure was not perfect. Besides, placing an order I asked to find stylistic devices, and my requirement was fulfilled poorly.
4. Order form
MyCustom Essay order form is the worst I have ever seen. Having clicked the “order now” button, I had to provide personal information and create an account to place an order!
Then they offer two steps for providing paper instructions, but after submitting the one step, you cannot go back to it. So if you make a mistake, you need to re-enter your account to place an order!
In the order form, I discovered the following:
- As for deadlines, you can choose any day in the calendar and set the time of delivery. The shortest deadline is for three hours.
- Four main academic levels: high school, college, master, PhD, and business.
- Wide range of papers and subjects.
- Three categories of writers: best available, preferred, and a writer by language.
- No additional services!
5. Discounts and pricing
The prices for writing assistance on this platform are above average or even high, as they start from $17.55! If you are looking for affordable help, then pass by My Custom Essay. I paid $101.34 for my article review, so the page cost $33.78!
As for other services, prices on editing help start from $11.70 per page and proofreading $9.95. I do not consider that every student can afford this pricing policy.
By the way, there is no price calculator or price table. Hence, if you want to find out the cost of a paper, you have to place an order.
Speaking of discounts, do not count on them. There are no special offers for new customers or coupon codes on different platforms.
Their revision policy is quite clear. The client can request one free revision within 10 days, and the instructions have to coincide with initial ones; otherwise, he/she will have to pay for it.
If a writer who initially worked on your paper is not available, then you will be assigned another one.
7. Final quality
As I wrote above, I was disappointed with the quality of the provided paper. The written article review is not worth the money, especially those $100 that I paid.
8. Writer’s proficiency
Considering mistakes and weak structure, I cannot say anything positive about their writers in my MyCustomEssay review. The real expert would not write a paper of such low quality.
So, their words, “We put a large emphasis on writers’ degrees and test their skills” are a complete lie.
9. People talking
Is MyCustomEssay legit? Having seen the company’s ratings for the first time, I could say yes.
But after paying due attention to positive MyCustomEssay reviews on Trustpilot and SiteJabber, I began to doubt their credibility.
People who gave 5 stars to this service and were content with provided help, published only one review on those platforms. Hence, those high ratings can be fake, and my disappointing experience only proves it.
10. Loyalty program
There is no mention of the loyalty program on MyCustomEssay website, but you can see short information about it in the order form. They provide a loyalty program that is based on the number of pages:
- 5% discount – 25+ pages.
- 10% discount – 50+ pages.
- 15% discount – 100+ pages.
11. Pros and Cons
- Loyalty program for return customers
- High prices
- No discounts for new clients
- No additional services
- Fake reviews
- No 24/7 support team