1. Site overview
Hello, and welcome! Today we are going to review one of the few actually American writing services. By American, I mean that these guys hire exclusively American writers and have the support office in Las Vegas, NV. But is being American service equals to being a quality service? Let’s find out.
The first thing I spotted was a hostile attitude to visitors from Third World countries – I could not reach the site through Ukrainian and some other VPNs. I would not say they are racists, but this segregation looks weird to me.
The site looks really good, and apart from the regular features most sites have, Ultius also offers useful information and writing guides for free.
It’s difficult to say how many times they mentioned that they hire American writers only, that they bring jobs to the US and they don’t give any to foreigners. Someone, obviously, voted for Trump.
On the good side, they have a mobile App for Android users. Surprisingly, they don’t have any for IOS. Is Ultius.com legit? My personal opinion is that the site looks legit and is rather well-designed.
They even provide information about their trademark and link to domain registration details, which no one cares about. Having been on the market for over 7 years (they registered their site in December 2010), Ultius is a good example of how attention to details gives an overall positive impression. 4.5 out of 5. Great job on design and site usability.
2. Customer support
Customer support works ok. I was surprised by the speed of replies when I entered their chat at 7 AM. The support was quite fast and informative.
I asked for a discount and was given a 15% coupon with a detailed instruction where I can apply it. The replies to messages were not that fast; it took Ultius support 7.5 minutes to reply, which is still a good result.
4.5 out of 5 for support.
3. My experience
Is Ultius.com safe? Hard to say, I used it only once to write this review. Unfortunately, my vision of value does not correlate with their pricing. Despite my sympathy towards their service, I would never ever pay $40-50 per page to sponsor employing American support.
I placed a moderate order for 3 pages in 2 days. It cost me around $100, but support in chat was kind enough to offer me a 15% discount for my first order. The overall quality of the paper was satisfying, but a few passages had to be redone.
According to Ultius’ policies, they may reserve up to 3 days for revision, which wasn’t ok for my tight deadline. I had an option to pay additionally to speed up the process, but that would make the final price way higher. Since I got used to writing services that offer unlimited and speedy revisions, I decided no to pay additionally.
I took what they gave me and edited the paper myself. There wasn’t too much work to edit those passages, but the whole experience was shadowed by this unpleasant incident. 3 out of 5.
4. Order form
The order form is quite simple and well-thought. They don’t have any extras or add-ons, except for Graduate writers, and Requested. Let’s review what they offer. Since all writers are native speakers and have at least a Bachelor’s degree, the only thing you can pay additionally is getting a writer with a Master’s or Ph.D. degree.
This will cost you 20% on top of the base price. If the order is of utmost importance, this feature can be a good investment in your grade. Otherwise, the final quality should be good enough, even without the graduate writer. However, if you order a Doctoral level paper, should you pay for the Graduate writer, if you have already paid more for the higher academic level? This brings some inconsistency to the Ultius’ pricing policy.
If you order a Master level paper, you expect that at least Master level students will be working on it, and it turns out that you have to pay an additional 20% just for nothing.
In case you endorsed one particular writer and want to continue working with him/her, please pay an additional 15%. I consider this to be a rip-off because they only make you pay an additional 15% for the same regular writer without adding more value to your order.
5. Discounts and pricing
If you are a new customer, you can expect 15% off on your first order. There will be no discounts for your future orders with Ultius, except for their promo emails, you will be getting twice a month. Now, let’s review the prices.
They are high, and I understand why. Hiring American support and writers, running an office in Vegas and paying all taxes is not cheap. However, the customer is a person who overpays for their poor management. I honestly won’t mind talking to the ESL support if this means 40-50% cheaper prices.
The Ultius prices are twice higher than those, offered by the industry leaders like CustomWritings or SpeedyPaper. This is the price you have to pay for the arguably premium product instead of using a mass market.
Prices for the urgent order are just huge! You cannot seriously charge people $70 per page and then offer them revisions in 3 days. A quick tip: think twice before ordering urgent orders at Ultius! You may have to pay even more to get it revised properly. I would rate their pricing – 2.5 out of 5.
Let’s’ check their revision policy. As I have already mentioned, Ultius is not very friendly with handling revisions. Even if they deliver pure shit, the chances are high that they will refer to their revision policy and deny your well-deserved full refund.
In my case, they reserved 3 days for revision on a 48-hour order, which just doesn’t make any sense.
7. Final quality
The final quality was satisfying. I still have a doubt whether the writer had a degree in my subject because some crucial information was missing.
More likely, this was one of those brainy guys who can do a quick research on any topic to provide something like C-level work. By the way, I got a C+ on that paper.
8. Writer’s proficiency
Ultius advertises having only native speaker writers, which may be only partially true. I did a small online research and noticed that Ultius accounts are being bought and sold by Kenyan writers.
If you read those comments, you will see that a Kenyan writer could maintain the account for 8 months(!!!) without having been spotted by the Ultius quality department. I have two assumptions:
– Ultius is ok with Kenyan writers
– Ultius has a poor quality check
Anyways, be always prepared to get a job written by an ESL writer!
9. People talking
Ultius is a well-represented service on social media sites and has a quite good online reputation. Thanks to Ultius paper writing reviews, the company got 4.9 out of 5 on Better Business Bureau, 4.3 out of 5 on SiteJabber and 4.2 out of 5 on their FB page. I don’t know if Ultius.com reviews are fake, but let’s have a closer look at the negative ones.
On FB, most complaints are from people who did not get the paper at all or received something of horrible quality. There is also an interesting conversation between the Ultius support and a rejected Kenyan writer. He complained that they shut down registration for Kenyans (see the screenshot below).
Basically, the support told this Kenyan writer that their company cares more about domestic issues and strives to decrease the unemployment rate in the US. WHAT A BIG BULLSHIT, Ultius! Like any other writing service, you help people plagiarize and get money for it.
No strings attached. Students don’t use your service for reference purposes or getting fresh ideas. They submit papers as their own!
If you care about your country, just shut down your business. Just be honest with your customers and tell them that you care more about your reputation and don’t want unqualified writers to work for them (which is also not true, many Kenyans still work for you).
I decided to look for Ultius Reddit reviews. I haven’t found them, but there were some posts where people asked about employment at the company and shared their opinion.
As you can see, there is a huge portion of negative Ultius inc reviews that also seem to be legit. I strongly suggest to read them at https://www.sitejabber.com/reviews/ultius.com?rating=1 prior to throwing big bucks into this service.
10. Loyalty program
I wish to add some information about the company’s loyalty program in this Ultius review, but they just don’t have any.
11. Pros and Cons
Ultius is a legit American service. They do have an American physical address, American support, and most American writers. They have really high prices and quite rigid policies that will most likely be your pain in the ass during the problematic situations.
- Fast customer support.
- Mobile App (Android only).
- High prices.
- No loyalty program.
- Hostile revision policy.
- Not the best paper quality for such value.